Service packages

Service packages


ENQ Silver:

  • 24 – 7 unlimited phone, email and online support.
  • All firmware and software upgrades.
  • 5% discount on all spare parts

ENQ Gold:

  • Includes the silver package
  • Annual visit (1 service day max. on-site) to customers location for preventative maintenance service
  • 10% discount on all spare parts

ENQ Platinum:

  • Includes Gold package
  • One extra service visit per year to be used at customer's discretion.
  • 4 on-site service days max. total for annual service visit and extra service visit (2 service day max. each).
  • Additional service days at reduced rate of $800/day
  • Free replacement of service parts (excluding Enaqua spare parts outlined below)
  • 15% discount on remaining spares: Ballasts, Lamps, and Fans


Download Service Packages as a document.